Joyland Roofing is looking for a Residential Roofing Consultant to help homeowners through the roofing process with clear communication, honest guidance, and quick follow-through.

Our purpose is simple: to transform the customer experience in the roofing industry.

This role is responsible for taking assigned residential leads through consultation, inspection, estimating, follow-up, and project handoff. You’ll help customers understand their options, provide accurate quotes, create full-scope work orders for sold jobs, and work with the production team to help each project finish well.

What You’ll Do

• Respond to customer inquiries quickly and professionally
• Show up on time and prepared for scheduled appointments
• Inspect roofs and gather the details needed for accurate estimates
• Send finalized quotes within 2 to 3 days after inspection
• Follow up consistently by phone, text, and email
• Set clear expectations so customers always know the next step
• Follow Joyland’s residential sales process and checklists
• Create clear, complete work orders for sold jobs
• Work with the production team to support a smooth project handoff
• Stay involved after the sale to help make sure the work is completed with quality and care
• Continue learning about roofing, products, sales, and the industry

A strong Roofing Consultant is

• Friendly, proactive, and relationship-driven
• Organized and able to manage multiple leads at once
• Quick to communicate and follow through
• Comfortable talking with homeowners
• Detail-oriented when inspecting, estimating, and preparing work orders
• Teachable and eager to improve
• Motivated to hit goals without becoming pushy or salesy
• Team-focused and willing to own problems when they come up.

Our Values

At Joyland, we expect every team member to live out our values:

Excited to Serve

Helping, caring, and putting others first.

Acts Humbly

Listening well, owning problems, and staying team-focused.

Goes the Extra Mile

Being proactive, committed, and focused on doing the job right

Eager to Learn

Staying teachable, open-minded, and willing to lean into challenges.

Performance Expectations

Success in this role includes:

• Responding to all customer inquiries within 12 hours
• Responding to text messages within 1 hour
• Returning phone messages within half a day
• Keeping Sales Dashboard numbers on track
• Reaching annual sales goals
• Maintaining strong quote close rates
• Meeting company gross profit expectations
• Looking for appropriate opportunities to quote related work when it benefits the customer.

Schedule

This role requires flexibility, especially during the busy season. Roofing Consultants should expect to work 50+ hours per week during peak times. Time off is generally best taken during slower seasons, and active leads should be handled responsibly before disconnecting.

Why This Role Matters

Homeowners are trusting us with one of the most important parts of their home. Your job is to make that process feel clear, organized, and cared for from the first call to the finished roof.

Joyland is looking for a Window and Door Production Team Member who takes pride in quality work, serves customers well, and helps keep window and door projects moving smoothly.

Our purpose is simple: to transform the customer experience in the windows and doors industry.

As a Production Team Member, you will work alongside the crew to help complete window and door projects with care, cleanliness, craftsmanship, and a strong focus on the customer experience.

You will help with jobsite setup, loading trucks, protecting customer property, installing products properly, communicating respectfully with customers, and supporting the team throughout each project.

What You’ll Do

• Communicate with customers during the job in an honest, professional, and courteous way
• Help customers feel confident in Joyland, the crew, and the work being done
• Bring customer questions, concerns, or requests to the appropriate team lead or manager
• Communicate any potential added work, repairs, or issues to the project lead before moving forward
• Help make sure customers understand that any major changes or added charges need approval before work continues
• Protect the customer’s property and help maintain a clean, orderly jobsite
• Help load trucks and make sure tools, materials, and supplies are ready for the day
• Keep track of tools and supplies and report needs when something is missing or running low
• Work efficiently with the crew throughout the day
• Follow direction from the crew lead or project manager
• Support other team members and help create a respectful, professional jobsite
• Use proper installation practices and take pride in clean workmanship
• Set up jobsites properly and safely
• Help keep the project moving without cutting corners
• Make sure work areas are protected, cleaned up, and left in good condition
• Help make sure the work area is watertight overnight or when rain is in the forecast
• Inspect your own work and help correct issues when needed
• Support final cleanup and job completion details
• Submit paperwork, receipts, photos, or added work details when needed

What We’re Looking For

• Reliable, teachable, and ready to work
• Professional and respectful with customers
• Organized with tools, materials, paperwork, and jobsite details
• Focused on safety, quality, and clean workmanship
• Comfortable solving problems and asking good questions
• Able to follow direction and support the crew well
• Willing to learn proper installation practices
• Committed to doing the job right the first time
• Serious about giving customers a 5 star experience

At Joyland, we expect every team member to live out our values:

Excited to Serve

Helping, caring, and putting others first.

Acts Humbly

Listening well, owning problems, and staying team-focused.

 Goes the Extra Mile

Being proactive, committed, and focused on doing the job right.

 Eager to Learn

Staying teachable, open-minded, and willing to lean into challenges.

Performance Expectations

Success in this role includes:

• Helping support strong project success
• Following Joyland’s installation and production processes
• Strong customer communication
• Clean, organized, and protected jobsites
• Safe, careful, and proper installation practices
• Completed work that reflects Joyland’s standards
• Paperwork, receipts, photos, and job details submitted when needed
• A positive attitude and a willingness to keep learning

Callbacks hurt trust. Messy jobsites hurt trust. Poor communication hurts trust.

This role helps protect Joyland’s reputation by making sure customers feel cared for, jobs are handled with respect, and the work is done with the kind of quality people should expect from Joyland.

Joyland should be a place where people love to work and customers love to do business. As a Window and Door Production Team Member, you play an important part in making that happen.

Joyland Roofing is looking for a Project Manager to help lead roofing and siding projects from start to finish with strong communication, technical knowledge, and a commitment to doing the job right.

Our purpose is simple: to inspire joy through remarkable service.

This role is responsible for making sure projects are staged properly, completed safely, installed correctly, and delivered with a 5 star customer experience.

What You’ll Do

• Oversee roofing and siding projects from start to finish
• Stage jobs properly so crews can work efficiently
• Make sure safety plans are followed on every job
• Perform quality checks throughout the project
• Inspect completed work to make sure it meets Joyland standards
• Coordinate final inspections with manufacturers when needed
• Keep jobsites clean, safe, and organized
• Meet with customers at the end of the project for a final walkaround
• Make sure customers are satisfied before the job is wrapped up
• Follow the change order process when additional repairs are needed
• Get customer approval before any change order work is completed
• Help create a smooth, worry-free experience for customers and crews

A Strong Project Manager is:

• Experienced in roofing and siding installation
• Knowledgeable in steep slope and low slope roofing
• Comfortable with flashing, penetrations, ventilation, warranties, and best practices
• A clear communicator with customers, crews, and internal teams
• Organized and able to manage multiple job details at once
• Focused on safety, quality, and customer experience
• Able to lead crews with confidence and respect
• Proactive when issues come up
• Committed to doing the job right the first time

Our Values

At Joyland, every team member is expected to live out our values:

Excited to Serve

Helping, caring, and putting others first.

Acts Humbly

Listening well, owning problems, and staying team-focused.

Eager to Learn

Staying teachable, open-minded, and willing to grow.

Goes the Extra Mile

Being proactive, committed, and focused on doing the job right.

Success in this role includes:

• 90% full project process execution
• Less than 5% callbacks over a rolling 6 month period
• 100% change order approval before work is completed
• Strong quality control throughout each project
• Clean and well-managed jobsites
• Customers who feel informed, respected, and taken care of

Why This Role Matters

Customers should never feel surprised, ignored, or left wondering what is happening on their project. The Project Manager helps make sure every job is handled with consistency, quality, and care.

At Joyland, we want to be the kind of company where people love to work and customers love to do business. This role is a big part of making that happen.

Job Summary

The Logistics Hauling position is a crucial position for a few reasons: Our project managers rely on you to get things done right, done on time, so that they can do their jobs well. Good fulfillment of this role results in project managers who can maximize their roles of leadership and getting jobs done early! If this role is not fulfilled well, people in the field end up waiting, slowing down work, which of course affects the company and our clients directly. While you are not the one shaking hands with clients, you do influence their experience with Joyland!

Critical Skills:

Skill #1: Maintain safe driving.

Skill #2: Follow Logistics hauling parameters.

Skill #3: Take and save a picture of each load secured, in Company Cam.

Skill #4: Plan your routes for maximum efficiency.

Deliverables:

Maintain Safe Driving:

Why this is important: We act and talk in a way that builds trust. With a company branded truck any lack of courtesy reflects poorly on the reputation of the company.

Follow Logistics hauling parameters:

Why this is important: Following the established parameters ensures that we do the right thing every time to support our field teams.

Take and save a picture of each load, secured in Internal photo albums

Why this is important: You’re hauling stuff that can fly off and cause damage or an accident if not secured properly. You have a driving score to maintain.

Plan your routes for maximum efficiency:

Why this is important: Expenses that you control include fuel costs, vehicle & trailer maintenance, and wages. By planning your routes efficiently, you will be doing your part in keeping these expenses as low as possible.

Supporting activity and details:

Maintain safe driving score of 100%:

Clean MVR.

No damage to company or customer vehicles or property.

No driving complaints.

Miscellaneous:

Keep your vehicle washed, check fluid & tire pressure regularly.

Carry cleanup tools on your truck.

If this job is right for you, we would love to discuss the position and your qualifications with you. 

We also encourage you to complete our employment application on our website at https://www.joylandroofing.com/careers.

Pay: $26.00 - $30.00 per hour

Benefits:

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Work Location: In person